Grievance redressal
The grievance officer required by Rule 4(5) of the Consumer Protection (e-Commerce) Rules 2020, and the times we answer in.
The grievance officer#
Rule 4(5) of the Consumer Protection (e-Commerce) Rules, 2020 requires us to appoint a grievance officer resident in India and to publish their name, designation and contact details.
The appointment has not been made yet. We are not going to print a name here before there is a person behind it — a customer with a problem would spend their attempt on it. Until then, the email below is monitored and anything sent to it is treated as a grievance under this policy, on the times further down.
- Name
- Officer name — not yet published
- Designation
- Grievance Officer
- Telephone
- +91 93117 70438
- Address
- JMD MEGAPOLIS, SH 13, Central Park II, Sector 48, Gurugram, Haryana 122018, India
How quickly we answer#
- Acknowledgement
- 48 hoursof receipt
- Resolution
- 30 daysof receipt
Both figures are read from the platform’s own configuration when this page renders — what is published here is what the business is set up to do, not a number typed into a document once.
How to raise one#
- Email the address above
Include your order number, and the serial number of the machine if the grievance is about a particular one — every machine we sell has one, and it is on your invoice.
- Tell us what you want to happen
A return, a replacement, a refund, a correction to a record, an explanation.
- No prior return or claim needed
A grievance is not an escalation of those — it is a separate route, and it is always open.
Machine arrived in the wrong condition? The faster route is usually the inspection window in returns and refunds — a decision made against a published standard rather than a conversation.
If we do not resolve it#
You may take a consumer complaint to the National Consumer Helpline or file it on the e-Daakhil portal operated by the Department of Consumer Affairs. Nothing in this policy limits that, and using our procedure first is not a condition of it.