Legal

The documents that govern buying from Trugrade

Ten documents. Each carries a version number and the date it was last changed, and every figure in them — an inspection window, a warranty term, a grade threshold — is read from the system that enforces it rather than typed into the page. Where we have not yet decided something, the document says so and leaves the field visibly empty.

  1. Terms of sale

    Who you are contracting with, what we sell, how an order is formed, and which of these documents governs what.

    v1.0 · updated 2026-08-31

  2. Privacy and DPDP notice

    What personal data we process, the itemised purposes you consent to, how to withdraw consent, and how to reach us about it.

    v1.0 · updated 2026-08-31

  3. Grievance redressal

    The grievance officer required by Rule 4(5) of the Consumer Protection (e-Commerce) Rules 2020, and the times we answer in.

    v1.0 · updated 2026-08-31

  4. Returns and refunds

    The inspection window on arrival, the six reasons a machine can go back, and why the obligation is ours.

    v1.0 · updated 2026-08-31

  5. Warranty

    How long each machine is covered, what is covered, and why you never need to know who stands behind which part of the term.

    v1.0 · updated 2026-08-31

  6. Grading standard

    The objective definition of A+, A and B against measured inspection outputs — the standard any disagreement about condition is settled against.

    v1.0 · updated 2026-08-31

  7. Data wipe standard

    What the inspection pipeline certifies about the erasure of a machine’s storage, and what it does not.

    v1.0 · updated 2026-08-31

  8. Shipping and delivery

    How an order is split, how it moves, what is recorded at handover, and what we do not yet offer.

    v1.0 · updated 2026-08-31

  9. Cancellation

    What you can cancel and when — before checkout completes, while an approval is outstanding, and after an order is confirmed.

    v1.0 · updated 2026-08-31

  10. Pricing and taxes

    How a landed price is built, which tax head applies, and how the margin scheme changes the input tax credit available to you.

    v1.0 · updated 2026-08-31

Who we are

Legal name
TrueTech Services Pvt. Ltd.
Brand
Trugrade · https://trugrade.in
GSTIN
06AAJCT2846R1ZL
Grievance officer
Named contact and response times
Legal · Trugrade