What is wrong Battery Will not hold charge, drains fast, will not charge BIOS and firmware BIOS password, secure boot, firmware lock Camera, microphone and speakers No picture, no sound, crackle Wi-Fi and Bluetooth Will not connect, drops, no adapter found Data and wipe Previous data present, wipe certificate wrong Screen Dead pixels, lines, flicker, backlight Keyboard and trackpad Keys not registering, trackpad erratic Memory and processor Crashes, freezes, less RAM than ordered Chassis and hinges Hinge, lid, casing, port housing Ports USB, HDMI, audio jack, charging port Storage Drive not detected, errors, smaller than ordered Heat and fan Runs hot, fan noise, thermal shutdown
These are the twelve areas we inspected before selling the machine. Your claim is compared against what we measured in that exact area — so the more precisely you pick, the faster it is approved.
We answer every claim ourselves. Nothing on this form goes to whoever supplied the machine, and you will never be asked to contact them.