Send a machine back

Inside the inspection window that opens when a delivery reaches you, any machine on it can come back to us. We collect it, we inspect it against the report it was sold under, and we refund or replace it — at our cost, on our own invoice.

Which machines

Reading your machines…

What is wrong

Not as describedThe condition is worse than the grade we sold it at — marks, wear or battery we did not declare.Wrong model or specificationDifferent model, less memory, smaller drive or a different processor than the order line.Functional failureIt does not work, or something on it does not — out of the box, before you did anything.Physical damageDamage that was not there when we inspected it. Two photographs, please.Seal broken on arrivalThe tamper seal was broken or missing. A photograph of the seal, please — it settles who is liable.Short shipmentA machine on the order did not arrive at all.

What it doesDescribe the problem0 of at least 20 characters. The engineer who inspects the machine when it comes back reads this first.

Your returns

Rule 7(4) take-back is ours and cannot be passed on. Nothing on this form goes to whoever supplied the machine, and you will never be asked to contact them.

Why we ask

Which machines: Each serial is inspected on its own when it comes back and settled on its own, so three machines returned together get three numbers. One of them can be upheld while another is not.
The window: It runs from the moment the delivery reached you, per delivery, and we measure it on our own clock rather than your browser’s. When it closes the machine is still under warranty — a fault found later is a claim, and that costs you nothing either.
What is wrong: The reason decides who bears the cost, so it is the field a return inspection is judged against. Picking the closest one is what gets a refund out in days rather than after an argument.
What happens next: We collect the machine at our cost, inspect it against the report it was sold under, and refund or replace it. You never contact whoever dispatched it — under our terms there is nobody else for you to chase.